DAY TWO – OCT 3rd 2015 at Service Design Global Conference NYC
Service Design in Policy Trends 2015～2020
Anna Whicher & Paul Thurston
7.跨領域的政府部門開始投入設計研究，但不是為了設計業本身，而是為了個別的專業部門。（譬如英國人文藝術研究基金會（Arts and Humanities Research Councils）投資600萬鎊到設計研究）
8.設計能力開始慢慢變成政策制定者的基本資格要求，這類的敏捷採購會開始出現在政府人才招募的領域。（英國內閣開出培訓10000公務員包含高級官員具備服務設計能力的顧問採購案，歐盟開始發展EU policy lab培訓歐盟行政部門的服務設計能力）
Anna Whicher is the Head of Design Policy, PDR: International Centre for Design & Research. From 2009 to 2015, Anna led the SEE network of 11 European partners delivering workshops to government and conducting research to accelerate the take-up of design in innovation policies and programmes . She is a board member of the Bureau of European Design Associations and an advisor to the UK Design Council (www.designforeurope.eu). Previously, she has worked in UK Parliament, the French Ministry of Foreign Affairs and for Siemens in Paris.
Paul Thurston, Head of Service Design at PDR International Centre for Design & Research. A graduate of Central St. Martins College of Art and Design, Paul has over 10 years commercial experience working on high-profile service design projects and following his early career in advertising he helped to establish Thinkpublic as one of Europe’s leading public service design companies.
At PDR, Paul manages a diverse portfolio of work, ranging from commercial private sector projects to government-funded programmes. Since joining PDR, Paul has cemented its reputation as an international centre for service design expertise and research, built up an award winning service design team and co-chaired the 2013 Service Design Global Conference in Cardiff.
Most recently, Paul led a consortia of European partners in The SPIDER project, a €2m programme that built capacity for service design within inexperienced public bodies. This focused on delivering service design projects and training along with capacity building tools across Belgium, France, Ireland and the UK.
“Service Design Policy Trends 2015-2020”
More and more European countries are recognising service design as an approach to innovation in the private and public sectors. Design Action Plans have been developed by governments in Denmark, Estonia, Finland, France and Latvia as well as by the European Commission. The SEE network was funded by the European Commission to accelerate the up-take of design in government policy. 112 workshops in service design methods have been delivered to over 1,000 policy-makers. As a result of these workshops, advocacy and research, the SEE network has integrated service design into 18 policies and 48 programmes. We will share our experiences in integrating design into policy, the trends for 2020 and what this means for designers, businesses and governments.
．Public Collaboration Lab
Professor Adam Thorpe, Principal Investigator, Professor in Socially Responsive Design, Co-Director of the Design Against Crime Research Centre (DACRC) and founder of UAL’s DESIS (Design for Social Innovation and Sustainability) LabCentral Saint Martins